Terms and Conditions
Match Empire Holdings Pty Ltd
Effective date: 1 January 2025
These Terms and Conditions govern your use of the Match with Nature website, products, and services.
The Match with Nature brand is owned by Match Empire Holdings Pty Ltd. Operating entities include Match with Nature Pty Ltd (Australia) and Match with Nature LLC (United States).
By accessing or using www.matchwithnature.com or purchasing our products, you agree to be bound by these Terms.
Eligibility and Use
You must be at least 18 years old or have permission from a parent or guardian.
You agree to use the website lawfully and not interfere with its operation.
Products & Orders
Products are subject to availability and acceptance.
We reserve the right to refuse or cancel orders at our discretion.
Pricing & Payments
Prices are shown in the applicable currency and include taxes where required.
Payments are processed via secure third-party providers.
Shipping & Delivery
Delivery times are estimates only.
Risk passes to you once goods are delivered to the nominated address.
Returns & Consumer Rights
We may offer change-of-mind returns for unused items within 30 days.
Nothing limits your rights under Australian Consumer Law or other applicable laws.
Faulty goods may be repaired, replaced, or refunded.
Accounts
You are responsible for maintaining the confidentiality of your account details.
Marketing
You may receive transactional and marketing communications.
You can unsubscribe from marketing emails at any time.
Intellectual Property
All website content is owned by or licensed to Match Empire Holdings Pty Ltd and may not be used without permission.
Third-Party Services
We are not responsible for third-party websites or services linked from our site.
Limitation of Liability
To the maximum extent permitted by law, liability is limited to replacement or refund of goods.
Indirect or consequential loss is excluded where lawful.
Indemnity
You agree to indemnify us for losses arising from misuse of the website or breach of these Terms.
International Use
You are responsible for compliance with local laws when accessing the website internationally.
Termination
We may suspend or terminate access if these Terms are breached.
Governing Law
Australian law applies to Australian customers.
New Jersey law applies to US customers.
Changes
We may update these Terms from time to time.
Continued use constitutes acceptance.
Contact
Privacy Policy
Match Empire Holdings Pty Ltd
Effective date: 1 January 2025
This Privacy Policy explains how Match Empire Holdings Pty Ltd (“we”, “us”, “our”) collects, uses, stores, and discloses personal information.
Match Empire Holdings Pty Ltd is the parent company of Match with Nature Pty Ltd (Australia) and Match with Nature LLC (United States).
This policy applies to all websites, ecommerce stores, services, and communications operated under the Match with Nature brand, including www.matchwithnature.com and related domains.
By using our website or services, you agree to the practices described in this policy.
Laws We Comply With
We comply with the Australian Privacy Act 1988 and Australian Privacy Principles, the California Consumer Privacy Act and California Privacy Rights Act, and other applicable privacy laws.
Personal Information We Collect
We may collect personal details such as name, email address, phone number, billing and shipping address, payment information, account details, marketing preferences, and communications you send to us.
We also collect technical data such as IP address, browser type, device information, pages visited, and cookie data.
How We Use Your Information
We use personal information to process orders, provide customer support, send communications, deliver marketing and advertising, improve our services, and meet legal obligations.
Marketing and Advertising
We use advertising platforms including Meta, Google, and TikTok, and email marketing services.
Cookies
We use cookies to operate our website, analyse performance, remember preferences, and support advertising.
Sharing Personal Information
We do not sell personal information.
We may share information with service providers strictly for authorised purposes.
International Data Transfers
Personal information may be processed or stored in Australia, the United States, or other countries.
Security
We use reasonable security measures.
Your Rights
Australian users may request access or correction.
US users may request access, correction, deletion, or opt out.
Contact
Return & Refund Policy
Match Empire Holdings Pty Ltd
Effective date: 1 January 2025
This Return & Refund Policy applies to purchases made through the Match with Nature website, operated by Match Empire Holdings Pty Ltd.
Our operating entities include Match with Nature Pty Ltd (Australia) and Match with Nature LLC (United States).
This policy should be read alongside our Terms and Conditions and Privacy Policy.
Change of Mind Returns
We may offer change-of-mind returns for eligible products purchased within 30 days, provided items are unused, unopened, in original packaging, and proof of purchase is supplied.
Return approval is required prior to sending any items.
Return shipping costs are the responsibility of the customer unless otherwise required by law.
Faulty, Damaged or Incorrect Items
Nothing in this policy limits your rights under Australian Consumer Law or applicable consumer protection laws.
If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund.
Items Not Eligible for Return
Used products, opened products, items not in original packaging, items returned outside the approved timeframe, or products unsuitable for return due to hygiene or safety reasons may not be accepted.
How to Request a Return
Before returning any item, please contact us at returns@matchwithnature.com with your order number, reason for return, and photos if applicable.
We will provide return instructions and the correct return address based on your location.
Return Shipping
Customers are responsible for the cost and risk of returning goods unless the item is faulty or incorrect.
We recommend using a tracked and insured service.
Return addresses may vary depending on fulfilment location.
Refunds
Once returned items are received and inspected, approved refunds will be processed to the original payment method.
Shipping costs are non-refundable unless required by law.
Exchanges
We do not offer direct exchanges for change-of-mind purchases.
Faulty or damaged items may be replaced where appropriate.
Gifts
If an order was marked as a gift and shipped directly to the recipient, approved returns may be issued as store credit or replacement.
Refunds for gifts shipped to the purchaser will be issued to the original purchaser.
Contact
Email: returns@matchwithnature.com